Our Policy on Shipping
FREE USA Shipping (Lower 48 States)
We offer all FIVE8 online customers FREE shipping to the lower 48 states in the US. Shipping charges to Hawaii, and Alaska will be calculated at checkout.
We will include a tracking number in your order shipment notification. This is an email we send upon shipping your order.
We attempt to ship all online orders within 24 hours.
Our Policy on Returns
Steps For Product Return
Before returning a product, please fill out the RMA Request Form below. You have 30 days from the date of your order to complete the RMA Request Form. A FIVE8 team member will review your return request and email you an RMA number to include with your return. We will issue a full refund (minus 15% restocking fee) to your original form of payment upon successfully receiving your returned product(s). Please review all return terms in detail below.
- Returns will not be accepted after 30 days of your order date.
- A 15% restocking fee applies on all approved returned items.
- All returned products must be in LIKE NEW condition.
- For all returns you must FIRST obtain a Return Merchandise Authorization (RMA) number. To receive an RMA number please complete the RMA Request Form below. Product returns will not be accepted without first completing this RMA Request Form.
- All freight charges must be prepaid on returned merchandise. Shipping charges, insurance, and international fees will not be refunded.
- If we DENY your product return you must claim your product within 30-days of receipt. Retail customers agree to a mandatory forfeiture of all denied merchandise if not claimed within 30 days.
- Only returns from direct retail customers who purchased from FIVE8Industries.com will be accepted. For products purchased through a FIVE8 dealer, please contact the authorized dealer to discuss your return options.
Attn: Approved Product Return
2407 Chico Ave Unit F
South El Monte, CA 91733
Please include the RMA number that was emailed to you inside the box. Complete the form below to get started.